FAQs

SHIPPING
 
How long does an item take to ship out?
We ship out products same day if order is placed before 4 PM CT if USPS shipping option was chosen, 12 PM CT for UPS. Orders usually arrive to their final destination within 1 to 3 business days, depending on the day, time and where the order is being shipped to. 
 
Where are the products being shipped from?
We are located in Downtown Rockwall, TX. All products ship directly from us.
 
What carrier is used to ship products?
We ship with UPS and USPS.
 
EXCHANGE POLICY
 
What is the return and/or exchange policy?
We offer a full refund if your purchase is received by us within 14 days of being purchased, with receipt. After 14 days, you have until 30 days from the date printed on receipt to get store credit. Items must be in original condition and have no damage done to them as we only send customers products in perfect condition! They must have never been worn and tags still on to be able to make an exchange or return. 
 
How do I go about making an exchange or return?
If/when you need to make an exchange or return, you can either reach out to us by email at hello@thewrenwillow.com, or if you purchased in store, just bring it up to us. We will then help you to successfully make an exchange or return. 
  
CONTACT
 
What's the best way to contact Wren + Willow?
The best way to reach us is by emailing hello@thewrenwillow.com. Also, feel free to contact us by phone at 469.338.5198. You can also get in touch with us by filling out the "Contact Us" form that is located on each product page and directly under the Contact Us tab.
 
PAYMENT
 
What payment methods are accepted?
We accept all major cards--Visa, Mastercard, American Express, JCB, Discover and all credit cards. 
 
PRIVACY
 
Can I feel secure shopping online?
Providing our customers with a safe and secure online shopping experience is something we take very seriously. All credit card transactions are encrypted and our servers are secure to protect you and all of your information. We will absolutely never sell or provide any of your information to an outside party. Please refer to our Privacy Policy for more information.