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Exchange Policy

Exchange Policy

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Exchanges
We can only offer exchanges or store credit. Our policy lasts 10 days after receiving item(s). If 10 days have gone by since receiving your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also still have tags attached.

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, cannot be exchanged.
Any item that is exchanged more than 10 days after delivery will not be accepted.

Sale items
Only regular priced items may be exchanged, unfortunately sale items cannot.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit will be emailed to you.

Shipping
To return your product, you should contact us at thegildedgypsy@thegildedgypsy.com for directions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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