Return Policy

Return Policy

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Returns & Exchanges
We offer full returns or exchanges. Our policy lasts a total of 30 days after receiving item(s). If 30 days have gone by since receiving your purchase, we can no longer offer you anything. You have 14 days to receive a full refund for your purchase if tags are still attached and in original condition you bought it. If 14 days have passed, you are only eligible for store credit. After 30 days, you are no longer eligible for either.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also still have tags attached.

To complete your return/exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, cannot be exchanged.
Any item that is exchanged more than 30 days after delivery will not be accepted.

Sale items
Only regular priced items may be returned or exchanged, unfortunately sale items cannot.

Jewelry items are non-returnable. 


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit will be emailed to you.

Shipping
To return your product, you should contact us at hello@thewrenwillow.com for directions.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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